This term and conditions page outlines a legal AGREEMENT between "you", as a Client, and me, Laura Carnell, doing business as Omm Nutrition Coach. I am registered in England, (United Kingdom), and have my registered office at 70 Hiltingbury Rd, Chandler's Ford, Eastleigh SO53 5SS. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

 

Programme Structure: All my programmes start with a 75-minute Initial Session. After that, the format of the coaching services provided will be one hour per week over 3 or 5 weeks, depending on the programme. 

 

Changes to Appointment: If you must cancel a session, please notify me 24 hours before our session. We will make it up at another time so you have all your scheduled sessions during the programme length. 

 

Additional Time: You can message or email me between our scheduled sessions if you need a sounding board, have a challenge with any homework or want to share a success with me. I do not bill for additional time of this type. 

 

Client / Coach Relationship: Throughout our working relationship, we will engage in very direct and personal conversations. You can count on me to be honest and straightforward, ask clarifying questions and make empowering requests. The purpose of our interaction is to hold your focus on YOUR desired outcome and to coach you to stay clear, focused and in action. You understand that the power of the coaching relationship can only be granted by you — and you agree to do just that. When you see the coaching is not working as desired, you agree to communicate with me and take actions to return the power to the coaching relationship. By signing below you agree to keep your agreements, to regard our appointment time frames with respect and to keep me informed as to what is needed to keep you moving forward.

 

In order for us to work together with integrity, it’s important for us to agree to hold all of our conversations in confidence. Toward that end, you and I agree to never share the following information with others, unless mutually agreed upon ahead of time:

 

• Financial information, including earnings, goals, and coaching fees

• Coaching strategies and techniques

• Any recorded conversations, whether video, audio or transcribed

• Any documentation related to our coaching relationship, such as legal agreements, workbooks, task lists, notes, exercises, checklists, and questionnaires

 

Client Consent: 

 

• You understand that your name and contact details will be kept confidential and in a secure place.

• You recognise that any of my programmes is a form of medical treatment and that professional referrals will be given if needed.

• You understand that the Coach is not qualified to offer any diagnosis of health conditions or attempt to ‘treat’ any conditions or symptoms, and should not do so during the programme, however they may suggest foods and lifestyle changes to help improve overall wellness. 

• You understand that information will be held confidential unless you state otherwise, in writing, except as required by law.